Customer-Centric Values Session

10:45 - 11:30

This breakout session is designed to explore and reinforce the importance of customer-centric values in delivering exceptional customer service. Participants will engage in discussions, activities, and group exercises to understand the significance of putting the customer at the center of every interaction and how to embody customer-centric values in their roles. Session Objectives: Understand the concept of customer-centricity and its impact on business success. Identify and internalize key customer-centric values. Explore practical strategies for incorporating customer-centric values into daily customer service practices.